Refund Policy

Introduction

Nearly all Ray Academy Society fundraisers are accurate with funds being delivered and used for their stated purpose. In the rare instance of fraud, the Ray Academy Guarantee (the “Guarantee” or “Policy”) ensures that donations and donors are protected. Users are welcome to ask questions about any fundraiser team works diligently to answer your questions and resolve concerns quickly. But if your issue is not sufficiently addressed, then we are here to help.

Refund Process

Donors may receive a refund (or other resolution as described below) when they make an online donation via the Ray Academy platform (“Platform”) to a Covered Fundraiser¹ and the organizer or beneficiary (if one exists) of the Covered Fundraiser commits a Fraud.

 

Refund requests must be made within 7 days of the donation date and To request a refund, please contact us at contact@rayacademy.org.in with:

 

1. "Your full name"
2. "Donation date and amount"
3. "Transaction ID/receipt number"
4. "Reason for refund request"

If  Ray Academy determines, in its sole discretion, that a Fraud has occurred, Ray Academy  will reimburse you the amount of your donation(s) made through the platform.

Refund credit time

If the donor wants his money back then:

 

1. "Approved refunds will be given within 7 business days"
2. "Refunds will be issued to the original payment method"

You may be able to receive a refund in some instances even if you do not qualify for benefits under this Policy. Please contact Ray Academy with questions

Donor Obligations

To make a claim under this Policy, you must meet the following criteria:

 

1. You did not in any way cause, contribute to, participate in, or induce the Fraud, whether directly or indirectly;
2. You agree to notify Ray Academy if at any time you receive any information pertaining to the fundraiser’s authenticity that has not been displayed on the campaign page or its updates section
3. You agree to fully cooperate with any investigation by Ray Academy or a law enforcement authority
4. You agree that if you receive compensation for your claim from any person or entity other than ray Academy (for example, you receive a refund from the organizer through a court proceeding), you will return to Ray Academy any such amount provided to you under this Policy.
5. You still own the payment instrument you used to make the donation at issue and are authorized to accept a funds transfer through that payment instrument;
6. You must not have already filed a chargeback nor received a refund for the same donation.

Beneficiary Obligations

If you are a beneficiary receiving funds under this Policy, you must meet all of the following additional requirements:

 

1. You must be clearly identified by the fundraiser’s content as a beneficiary of the Covered Fundraiser;
2. You did not in any way cause, contribute to, participate in, or induce the Fraud, whether directly or indirectly;
3. You agree to notify Ray Academy if at any time you receive any information pertaining to the fundraiser’s authenticity that has not been displayed on the campaign page or its updates section
4. You must not have received all of the funds raised by the fundraiser, exclusive of refunds, offline donations, and any other applicable payment-processor or third-party fees;
5. You submitted a claim within one year of the fundraiser’s creation date;
6. You agree to report the Fraud to your local law enforcement authority in the form of an official written report before receiving the funds; and
7. You agree to return any contributed funds back to Ray Academy if the missing funds due to the Fraud are ultimately provided to you by any person or entity other than Ray Academy, including the organizer or pursuant to a court order.

No Assignment or Insurance or Warranty

This Program Policy is not a warranty against any fraud or misuse by the Champion or any other person related to the Campaign. Ray Academy discounts any liability in this regard. This Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by you, and you have not paid any premium in respect of the Policy. The benefits provided under this Policy are not assignable or transferable by you.  Ray Academy shall not be liable for any indirect, consequential or incidental losses incurred by you having made a donation placing reliance on the Ray Academy Guarantee logo. The maximum liability of  Ray Academy  in any situation whatsoever will be limited to refunding your donations to any Campaign for which you are eligible for a refund as per the terms of this Program Policy.